2023
WRITING SCIENCE FICTION AND FANTASY
Online Course hosted and created by The Writers College of New Zealand, with a professional Writer as a tutor.
2022 - 2023
WRITING FOR VIDEO GAMES
Online Course hosted by EDX, created by The University of British Columbia.
2022
WRITING FOR VIDEO GAMES
Online Course hosted and created by The Writers College of New Zealand, with a professional Game Designer as a tutor.
2021 - 2022
INTRODUCTION TO GAME DESIGN
Online Course hosted and created by CG Spectrum, personally tutored by an Ubisoft Game Designer.
Other Courses
NARRATIVE DESIGN MASTER CLASS: GAME WRITING ESSENTIALS
Online Course hosted on Udemy, created by an Ubisoft Tutor.
GAME WRITING: STORYTELLING THROUGH VIDEO GAME DESIGN
Online Course hosted on Udemy.
ONLINE GAMES: LITERATURE, NEW MEDIA, AND NARRATIVE
Online Course hosted on Coursera, created by Vanderbilt University.
Professional Experience
2007 - 2021
GAME MASTER
Blizzard Customer Service, Versailles
Facilitate a smooth player support experiences when in need of assistance:
Point of Contact regarding Warcraft & Blizzard game knowledge
Educate and provide information regarding gameplay mechanics & systems
Provide first-contact resolution of issues via multiple contact channels
Structure data into detailed articles for internal & external knowledge bases
Produce and revise Customer Reply Templates for the department
Document Bug Reports to assist QA & Development in finding solutions
Troubleshoot complex client-side technical issues